Joseph Costantino Director

Resume

Professional Details

Name Joseph Costantino
Location DFW, Texas
Experience 25 Years
Degree BS Physics
Phone (469) 233-8938
E-mail joecostant@gmail.com
Websitejoeistheanswer.com

Joseph Costantino

Spearhead the acquisition, onboarding, account management, and client success of key technology development clients through the creation of an outstanding working relationship with all development teams and client leadership to define, design and launch transformative technology products and solutions to solve pain points for internal stakeholders and external customers.

To achieve this, I leverage 20 plus years of technology, development, and management experience, prior role as a software developer for Raytheon, CSPO certification, and a passion for visioning, developing, and implementing innovative technology solutions to solve problems, create operational efficiencies, delight customers, and grow revenue and share.

Skills

Management

Twenty six years IT development and software leadership. Hired, managed, mentored teams of 10+. P&L, budgeting, and planning responsibilities. Additionally served on local boards and commission as well as chairman of the Richardson Chamber of Commerce.

Leadership

Founder and CEO of $1.5M tech development firm. Hired, managed, mentored teams of 10+. As chairman of Richardson Chamber of Commerce, led 700-member chamber including Tech Titans and Richardson Economic Development Partnership.

Communication

Throughout my career I have used communication skills to develop business and build relationships with clients, community and across teams.

Strategy & Planning

Participated in one-year, five-year planning for both Einstein’s Eyes and the Richardson Chamber of Commerce. Managed quarterly and monthly meetings. Kept the company on track and achieving 10% plus growth. Additionally, helped garner Five Star Accreditation for the Richardson Chamber of Commerce placing it in the top 1% of all chambers nationwide.

Technical Management

In my career I am frequently finding solutions where others have been unable. My quantitative and analytics background has allowed me to understand problems and pinpoint difficulties. I collaborated with teams to find reliable solutions.

Process Improvement

Had responsibility for process improvement across multiple areas at various times. Implemented measurements to understand status quo and looked for improvements.

Data Analysis & Analytics

I have reviewed data on multiple levels to make informed decisions. Frequently the data might be from Google or a public source. Sometimes, the data is from internal databases, datastores, or spreadsheets. I use my skills with SQL, Numerical Analysis, Excel, and regular expressions to retrieve what is needed.

Cloud Services

Implemented solutions leveraging cloud services to provide cost savings and scalability. These services are typically on AWS or IBM Cloud services.

SaaS

Most products developed in my career were software as a Service. This includes both B2B and B2C solutions.

AI

Familiar with multikple AI tools.

SQL

Worked with SQL to do data analysis and to confirm and test data.

Professional Experience

1993 - 2023

FOUNDER, CEO, MANAGER

Einstein's Eyes Consulting

Established and managed independent technology development company serving 250+ businesses to spearhead their IT, technology, and online systems to drive their growth and innovation. Projects ranged from strategic consultation, applications, eCommerce, SaaS solutions, infrastructure, enterprise management systems, databases and data systems, CRM systems, and more for customers in a wide range of industry verticals, with many relationships spanning 3+ years.

Company Leadership

Built company from start-up to become a million-dollar technology consulting company, employing 10+ account managers, developers, and sales.
Personally pitched, sold, onboarded, and supported 20+ clients for first 5 years, later transitioned to oversee and manage key relationships with company owners, senior leaders, and critical team members to ensure project integrity, key strategic direction, and the attainment of optimal technological solutions.
Recruited, hired, trained, and mentored more than 25+ professionals, with an average tenure of 4+ years.
Augmented capabilities by nurturing vendor relationship with offshore resources. Increasing billable hours by 14%
Effectively marketed and branded company through senior level leadership of Richardson Chamber of Commerce.

Client And Account Management

Lead and develop team to grow client engagements by 20-80%.
Increase recurring revenue by 24% year over year with increased offerings for client success.
Retained recurring customers with 94% in multi-year retention rates with additional revenues and engagement.
Augmented capabilities by nurturing vendor relationship with offshore resources. Increasing billable hours by 14%
Oversaw the product development process and roadmap development working from ideation through completion.
Developed reports for clients and leadership team using analysis and data tools to measure achievement of KPIs.
Drove a $2.25M revenue increase for SaaS through research and identification of new growth opportunities.
Grew $700K of incremental revenue through sales presentation to client’s prospect.

Typical Client Results

Slashed hosting cost by 50% through process analysis and implementation of a new hosting infrastructure.
Reduced user complaints of streaming services by 45% through negotiation with CDN to reduce product risk.
Increased user interactions by 40% by improving page process flow by employment of UX/Design and data insights.
Decreased deployment time of solutions/updates by 95%, from 24 hours to just 45 minutes by automation.
Slashed recurring cost of client onboarding by 85% by automated integration of clients into in-house systems.
Controlled vendor and development cost to deliver start up product profitability after just 6 months in market.
Increased sales by 400% through implementation of A/B testing on all product layouts for new start up.
Expanded product offering by 80% through development of the data hub for integration across 3 legacy databases.
Drove a 40X increase in user base through implementation of an online video solution for online learning client.

1997 - 1999

Programmer

Raytheon

Software engineer for Intelligence & Space division of $158B global aerospace giant with 182K employees working to create advanced technologies in defense, aerospace, aviation, and technology industries. Top security clearance.

Supported a $200M defense contractor assignment developing advanced communications systems.
Created program and infrastructure to manage the client’s internal needs.
Used Agile Process Framework, Waterfall, and others
Learned and implemented Software Engineering Process Level 3 – Software Engineering Institute (SEICMM)

2010 - 2014

Chairman of the Board & Executive Committee

Richardson Chamber of Commerce

Served Richardson’s Chamber of Commerce as Chairman of the Board, leading ~700 members
Communicate with business leaders to develop vision and mission statements annually
Support and mentored leadership team